Senior Customer Service Officer CEVA Born - CEVA Logistics Netherlands B.V.
Senior Customer Service Officer CEVA Born - CEVA Logistics Netherlands B.V.
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Summary
Posted in:About this vacancy
As a Customer Service Specialist, you are the first person to go to for our customers in our multi-client warehouse if they have any questions or problems. In this role you are working for multiple customers that you can help out in the best way possible.
- Working on an open, interactive relation with customer by phone and email;
- Supporting the customer by answering question and foreseeing them with information;
- Processing retour shipments and payments;
- Dealing and registering with complaints and questions;
- Analysing the customers problem and pro-actively suggesting improvements;
- Controlling payment and delivery records.
- Working on an open, interactive relation with customer by phone and email;
- Supporting the customer by answering question and foreseeing them with information;
- Processing retour shipments and payments;
- Dealing and registering with complaints and questions;
- Analysing the customers problem and pro-actively suggesting improvements;
- Controlling payment and delivery records.
- You will receive a monthly salary between €2.468,02 and €3.512,02 and 8% holiday allowance (salary depending on your work experience and level of education);
- You start with a one-year contract and then get the prospects of permanent employment;
- Everyone gets 25 holidays, with the possibility of earning four extra days if you are not sick;
- We have a favourable pension scheme, travel allowance and discounts on various insurances;
- A phone and laptop from CEVA Logistics, which you may also use privately;
- Opportunities to further develop yourself through courses and training, through the CEVA Academy. The possibilities also include studying alongside your work.
- You completed a mbo-4 (or similar) education with 1-2 year of working experiences or a hbo education;
- You are accurate, pro-active and you have affinity with logistics;
- You can communicate in a professional way with focus on the customer;
- Are able to work independent and in an team;
- Are able to speak and writing in professional English and you are willing to learn Dutch.
Denny is happy to help you.
The steps to a successful match
Application
If you respond to an appealing job opening, the consultant will contact you to schedule an exploratory meeting in the next few days.
Analysis
Together with the consultant, you determine whether your profile is a good fit for the position. You also assess whether your ambitions are aligned with the direction of the organi…
Initial interview
If the fit is right on both sides, there will be a first-round interview with your potential new employer in the next two weeks.
Follow-up interview(s)
Depending on the process, the consultant will invite you to the next round(s) of interviews and possibly an assessment center.
Offer
If you are selected for the position, you will receive an attractive job offer. We will be happy to advise you on realistic terms of employment.
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